Showing 1 to 10 of 20174 search results for complaints data.

1. Complaints data

   Data

   Published: 24/10/2024

   Last modified: 24/10/2024

   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

2. About our complaints data

   Data

   Published: 05/05/2016

   Last modified: 24/10/2024

   This page provides more information about how the FCA collects and reports complaints data.

3. Firm specific complaints data

   Data

   Published: 24/10/2024

   Last modified: 24/10/2024

   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. Previous complaints data

   Data

   Published: 06/05/2016

   Last modified: 11/11/2024

   Explore complaints data for previous years.

5. Complaints data items: FAQs

   Registers and systems

   Published: 10/05/2016

   Last modified: 13/06/2022

   Complaints data items: FAQs

6. Car finance complaints

   Complaints Consumers

   Published: 11/01/2024

   Last modified: 30/01/2025

   If you’ve used car finance, you may be owed compensation. Find out how to complain and what to expect.

7. Aggregate complaints data: 2023 H2

   Data

   Published: 25/04/2024

   Last modified: 24/10/2024

   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group.

8. Opened complaints

   Data

   Published: 24/10/2024

   Last modified: 24/10/2024

   This page provides a breakdown of complaints opened, by product, product group and firm type.

9. Closed complaints

   Data

   Published: 24/10/2024

   Last modified: 24/10/2024

   This page provides a breakdown of complaints closed by product group and firm type.

10. FSA Complaints data 2006 to 2008 [pdf]

    Data

    Published: 19/04/2013

    Last modified: 04/08/2016

    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.